Security & IT support
Managed & outsourced IT
Hand over the day-to-day running of your IT, fully or partly, and let your team get on with their work.
Overview
Technology should help your team, not interrupt them. When IT is handled reactively, small problems turn into outages, security gaps go unnoticed and costs become unpredictable.
ByteMak’s managed services take care of the day-to-day running of your IT: monitoring, support, updates, backups and security, with clear reporting so you always know what’s happening and why.
Some businesses hand us the whole IT function. Others keep an in-house person and use us for the parts they can’t cover. Either way, you get documented systems, one point of contact and a monthly view of what was done.
Capabilities
What Managed & outsourced IT includes.
Take the full service or just the parts you need. Each one can be scoped and priced on its own.
Proactive monitoring
Continuous monitoring of servers, networks and applications, with issues often fixed before you notice.
Helpdesk support
Friendly, knowledgeable support for your team through agreed channels and response times.
Patching & updates
Operating systems, software and firmware kept up to date on a managed schedule.
Backup & recovery
Automated, tested backups and recovery plans for your critical systems and data.
Device management
Secure setup, management and retirement of laptops, phones and other devices.
Licensing & vendors
We manage software licences and coordinate with your technology suppliers.
Outsourced IT department
A named team that takes on your whole IT function, from purchasing and setup to policies and planning.
Co-managed IT
Extra hands for an existing IT team, such as out-of-hours cover, projects or specialist skills.
Joiners & leavers
Accounts, devices and access set up on day one and removed promptly when someone leaves.
Outcomes
What changes for you.
Fewer disruptions
Problems are caught early and resolved quickly, keeping downtime to a minimum.
Predictable costs
A clear monthly fee instead of unexpected repair bills.
Peace of mind
Security, backups and updates handled by people who take them seriously.
Tools & technologies
- Microsoft 365
- Google Workspace
- Microsoft Intune
- Jamf
- Datadog
- Veeam
- Azure Backup
- Fortinet
- Ubiquiti
- Freshservice
How we work
Simple process. Serious results.
Four steps, each ending with something you can hold, so you stay in control and can decide what happens next.
Start with a discovery callDiscover
Typically 1–2 weeks
We learn your goals, users and constraints before proposing anything.
Workshops, stakeholder interviews and a review of your current systems.
Goals & priorities brief
Design
Typically 2–4 weeks
You see how it will work and what it will cost before code is written.
Prototypes, technical design and a clear plan with costs and milestones.
Prototype & delivery plan
Build
1–2 week cycles
Working software in short cycles, tested automatically at every step.
Short iterations, regular demos and quality checks on every change.
Tested, working releases
Run
Continuous
We launch safely, watch it closely and keep making it better.
Secure launch, proactive monitoring and continuous improvement.
Ongoing improvements
FAQ
Managed & outsourced IT: common questions.
Straight answers to the questions we hear most often.
What does onboarding involve?
We start with an audit of your systems, devices and accounts, fix any urgent issues, document your environment and set up monitoring before regular support begins.
Do you support remote and hybrid teams?
Yes. Our tools and processes are designed for teams working from the office, home or anywhere in between.
Can you work alongside our in-house IT staff?
Yes. We can provide full outsourced IT or co-managed support that complements your internal team.
What is the difference between fully outsourced and co-managed IT?
With fully outsourced IT we act as your IT department and own every request. With co-managed IT your staff stay in charge and we cover the areas you choose, such as monitoring, security or the helpdesk.
Is there a minimum contract length?
Terms are agreed in writing before onboarding starts, with the scope, service levels and notice period spelled out in plain language.
Related services
Works even better together.
Our services are designed to connect, so one team can see the whole picture.
All servicesStart the conversation
Have a project in mind?
Tell us what you're building and we'll get back to you within one business day.
info@bytemak.com- 1
We reply
A real person reads your message and replies with any questions.
- 2
Free consultation
A no-obligation call to understand your goals, constraints and options.
- 3
Clear proposal
A written proposal with approach, timeline and cost, so you can decide with confidence.